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Import VAT and duties

For orders outside the EU, the price shown is net, without Hungarian VAT.

Import VAT (VAT, GST or consumption tax, depending on the country) and any customs duty are charged by your country's authorities or the courier when the parcel arrives. The amount depends on your country's rules and the value of the order.

We do not collect these amounts and they do not appear in the cart. Your local customs authority or the courier can give you the exact figure.

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Refund policy

To return an item, start the return on our help page: help.boodabike.com/contact-us. You get a prepaid return label there right away, at a favourable price. The cost of the return is the customer's.

We cannot accept a parcel whose return was not started there.

We do not exchange items: send the item back and place a new order.

Bicycles can be returned only unused (not ridden outdoors), under the statutory right of withdrawal.

Start a return

Instructions on withdrawal:

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (email: info@boodabike.com) of your decision to withdraw from this contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

In practice we refund within 7 days after the returned item arrives; your bank or card provider may need a few more days to process it.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

The costs of sending the goods back to us are the customer’s costs.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:

 

The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed on delivery and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

Orders placed as partners or with company details can not be refunded due to wrong selection of products when ordering.